Your front desk just got a 24/7 upgrade.
Medical Supplai answers the call, books the appointment, texts for the insurance card, scans it, and verifies coverage — before your team even arrives in the morning. No callbacks. No portal headaches. No missed patients.
From first ring to verified coverage
Every step automated. Every patient handled. Here's the journey from incoming call to insurance verification — without your staff lifting a finger.
Incoming Call
A patient calls your practice — even at 2 AM
AI Answers
Instant, professional greeting 24/7 — no hold music
Smart Routing
Directed to the right department or handled on the spot
Book Appointment
Schedules directly into your calendar — real-time availability
EHR Sync
Patient data syncs with your practice management system
Send Onboarding Docs
Digital forms, consent, and intake — sent automatically
Appointment Reminders
Automated texts & emails reduce no-shows dramatically
Receive Insurance Card
Patient texts a photo of their card — front and back
Scan & Extract
AI reads the card and extracts every detail instantly
Verify Coverage
Real-time eligibility check — before the patient walks in
Stop losing revenue to missed calls and manual workflows
Your front desk is overwhelmed. Patients are calling after hours. Insurance isn't verified until they're in the chair. We automate all of it.
98%
answer rate
Zero Missed Leads
Every after-hours call, text, and DM is answered instantly by our AI — so no patient slips through the cracks.
35%
fewer no-shows
Full Schedules, Fewer No-Shows
Patients book, confirm, and reschedule on their own — no phone tag required. Automated reminders reduce no-shows by up to 35%.
15+
hours saved / week
Insurance Verified Before Day-Of
Eligibility is checked in real-time before the patient walks in — saving your front desk 15+ hours a week.
Real conversations. Real results.
Listen to our AI handle real patient requests — from rescheduling to insurance questions.
Incoming Patient Call
AI handled • 2 min 34 sec
Live Transcript
Patient: “Hi, I’m calling about my appointment tomorrow — I need to reschedule.”
AI: “Of course! Let me pull up your appointment. I see you have a cleaning at 10am with Dr. Patel. I have openings on Thursday at 11am or Friday at 3pm — which works better?”
Replace with your own call recording
New Patient Inquiry
AI handled • 3 min 12 sec
Live Transcript
Patient: “Hi, I’m a new patient. I wanted to check if you accept my insurance before I book?”
AI: “Welcome! I’d be happy to check that for you. Could you tell me the name of your insurance provider and your member ID? I’ll verify your coverage right now.”
Replace with your own call recording
Built for the practices that need it most
Dental Practices
From single-location offices to DSOs — automate patient intake, insurance verification, and after-hours communication across every operatory.
Medical Clinics
Primary care, urgent care, specialty — Medical Supplai integrates with your EHR and handles scheduling, reminders, and follow-ups without adding staff.
Multi-Location Groups
One platform across every location. Centralized reporting, location-specific routing, and consistent patient experiences — no matter which office they call.
Everything your front desk does — automated
A complete AI operations layer for healthcare practices. Every channel, every workflow, one platform.
Omnichannel AI Front Desk
One AI handles calls, texts, emails, and Instagram DMs — with natural, human-like conversations that patients actually trust.
Scheduling Automation
Patients self-schedule, reschedule, and confirm — synced to your existing calendar. No double bookings. No phone tag.
Insurance Verification
Real-time eligibility checks integrated with your PMS. Patients and staff know coverage before the visit — not after.
EHR & PMS Integration
Deep integrations with Open Dental, Dentrix, athenahealth, Epic, eClinicalWorks, and more — no rip-and-replace required.
Intake & Forms
Digital intake forms sent automatically before the visit. Pre-filled where possible, submitted directly to your EHR.
Reporting & Analytics
See call volume, booking rates, response times, and revenue impact — across every location, in real-time.
Plugs into the EHR you already use
No rip-and-replace. Medical Supplai connects directly to 400+ EHR and practice management systems across medical, dental, and aesthetics.
Plus 380+ more — including any system with an open API or HL7/FHIR endpoint.
Frequently asked questions
Medical Supplai is built with HIPAA-aligned workflows from the ground up. All patient data is encrypted in transit and at rest, access is role-based, and we sign BAAs with every customer.
Most practices are live within 2 weeks. Our team handles onboarding, EHR integration, and AI training — so your staff doesn't have to.
Our AI sounds natural and human-like, but we always disclose when a patient is speaking with an AI assistant. Transparency builds trust.
If the AI encounters something it can't resolve, it seamlessly transfers the conversation to a live agent with full context — no patient has to repeat themselves.
Yes. We port your existing number or set up call forwarding — patients call the same number they always have.
See it in action — in 30 minutes.
Book a personalized demo and see how Medical Supplai can automate your front desk, fill your schedule, and never miss a patient again.